Eyewear McQ Collection 0 MQ0335O-005

Shipping costs

For orders over €50, shipping costs in the European Union are free.

For orders over €50, shipping costs to the countries of England, United Arab Emirates, Singapore, Australia, Thailand, Saudi Arabia, Bahrain are €15.

For orders over €50, shipping costs to the remaining non-EU countries are €10.

For orders under €50, a supplement of €6 is applied.

Cash on delivery service (valid only for shipments to Italy) the supplement is €5.

Shipping times

Shipping times are indicated directly on the product page.

In case of longer delay you will be contacted directly by e-mail to be informed and updated on the expected delivery date.

Dear customer, our online shop presents a great variety of glasses. The availability of products can also vary very quickly, for this reason the timing can range from a few hours (for goods already available in stock and payment by credit card or PayPal) to a few days (goods available and payment by bank transfer). In particular cases of goods not immediately available in the warehouse, the times may be longer than normal, in these cases, it will be agreed with the customer, based on the forecasts of arrival of the unavailable goods, whether or not to proceed with a partial evasion of the order, with a replacement of the model or with a possible refund. We always try to give the customer maximum transparency and flexibility to provide a good service!

If your order includes frames, sunglasses or ski goggles that are not available at the time of processing the order, we reserve the right to cancel the request by informing you of the lack of availability and any waiting times for the replenishment of the missing product. In case the product is no longer available or requires replenishment times that you are not willing to wait, the order will be considered void, if you have already made the prepayment, we will refund the entire amount paid.

Shipments to the European Union (outside Italy) are made by DPD courier.

Delivery times for European Union countries are 3/6 working days. (for islands: 10/15 working days by post office)

EXTRA EU shipments are made by postal service.

Delivery times for non-EU countries are 20/25 working days.

Delivery to BRT Fermo Point

Would you like to order at our online shop and you can't be at home?

No problem, order your sunglasses or eyeglasses with peace of mind and select the BRT Fermopoint collection point among the shipping methods. The collection points for your online purchases.

Through this service you can comfortably receive your parcel at one of the more than 3,800 BRT Fermopoints. Telephone shops, hardware stores, bars, cafes, stationeries, newsagents, tobacconists, shops, travel agencies and all activities in agreement with the BRT Fermopoint service adhere to this service. BRT Fermopoint is present throughout the Italian national territory and the available collection points are active in all cities and towns, so it will be very easy to find a congenial destination suitable for your daily schedules. Choose the collection point closest to your destination, and collect your package whenever you want, even on Saturday and Sunday (at the times and days indicated by the merchant).

How does the Fermopoint BRT Collection Point service work?

When confirming the order, select BRT Fermopoint from the various delivery options, enter city, postcode and address, you will see the list of businesses and shops that adhere to this service closest to the address you have inserted. When you select the destination store, you will see the address of where it is located and the opening hours, in this way it will be easier for you to decide and choose where to send your package. Cash on delivery is not allowed for this type of service.

Accepted payments

• Credit cards: Visa, Mastercard, Maestro, American Express, PostePay, through the Paypal circuit
• Paypal from another Paypal account
• Advance bank transfer (only for Italy)
• Cash on delivery (cash payment on delivery directly to the Express Courier, only for Italy and for purchases up to 300.00 euros)

Pay in 3 installments with PayPal, without interest and without further costs.

Take advantage of the payment in 3 convenient installments without interest and without management costs.

You can make the purchase in 3 installments spread over 2 months, the payment of the first installment is made at the time of the order. Log into your PayPal account and, if available, you will see the "pay in 3 installments" option. "Pay in 3 installments" is available for natural persons of age and holders of a Personal PayPal account and registered as resident in Italy. Your purchase is covered by the PayPal Buyer Protection Program, in case your item does not arrive or does not match the description. You will be able to view the due dates of the installments through the PayPal App or from your PayPal account.

How it works:

• Select PayPal from the various payment methods.
• Log into your PayPal account.
• If available, the pay in 3 installments option will appear.
• You will receive quick feedback with the amount and deadlines of the automatic payments.
• Pay the first installment and complete your purchase.

Eligibility for Pay in 3 Installments is subject to approval by PayPal. To view the pre-contractual information sheet and terms and conditions visit PayPal.com. Down payment required. Available for natural person customers only.

Returns & Refunds

The right of return, as provided by law, is intended for the purchase of online articles on the website. The product has to be returned within 14 days, within which the customer must give notice by registered letter A/R to the address reported on the first page of the email.

The right of return is subject to the following conditions:

• The law applies to single products purchased in their entirety;
• the product/s purchased must be returned intact and in original packaging, complete in all its parts (including packaging and all accompanying documents);
• delivery costs for returning the product are charged to the customer;
• restitution is under the full responsibility of the customer.

If the right of return has been correctly completed, the website owner will refund the customer the full amount paid, inclusive of delivery costs, within thirty (30) calendar days of receipt of notice of return. The amount will be refunded after expenses for the Restitution of the Products, which will be borne by the customer.

Products

Orders

Payments

Shipments

Returns

Billing

All items are guaranteed for 24 months from the date of purchase against any manufacturing defect. It is necessary to notify Quivedo of any defects found within two months from the date they were detected. The warranty covers all possible manufacturing defects and does not cover any damage or breakage caused by misuse, improper use of the product, poor maintenance including deterioration or deterioration of use and/or accidental damage by the consumer. Rifling or degreasing of lenses is considered to be normal wear and tear and is not covered by the warranty unless it is shown that the product had such a defect on delivery. It should be noted that Quivedo is not responsible for direct or indirect damage to persons or property resulting from the bad functioning of the products.

The warranty covers:

• Missing components
• Delamination of the coating of sunglasses lenses
• Bubbles or imperfections in the lens coating
• Flaking or deterioration of the frame
• Weld defects

The warranty does not cover:

• Normal wear (scratches)
• Damage caused by accident, negligence, shock, improper use or incorrect storage and/or maintenance of the product
• Damage caused by chemical products
• Unauthorised modifications or repairs