How to make a change or a return
You don't like the item purchased or it doesn't fit you? You can proceed with a change or a return request within 14 days from the delivery date.
- STEP 1 Fill out the form to request a return or a change of the glasses
- STEP 2 Wait for our confirmation to proceed with the shipping of the parcel (normally 24/48 h)
- STEP 3 Wait for the refund (within 30 days from the delivery to us)
Fill out the following form indicating the order number, your name and surname, and the email address that you used at the moment of the order. If you purchased more than an item, please, specify which glasses do you want to send. If your request falls within the useful terms, after our confirmation you can proceed to return the item.
Returns & Refunds
The right of return, as provided by law, is intended for the purchase of online articles on the website. The product has to be returned within 14 days, within which the customer must give notice by registered letter A/R to the address reported on the first page of the email.
The right of return is subject to the following conditions:
- The law applies to single products purchased in their entirety;
- the product/s purchased must be returned intact and in original packaging, complete in all its parts (including packaging and all accompanying documents);
- delivery costs for returning the product are charged to the customer;
- restitution is under the full responsibility of the customer.
If the right of return has been correctly completed, the website owner will refund the customer the full amount paid, inclusive of delivery costs, within thirty (30) calendar days of receipt of notice of return. The amount will be refunded after expenses for the Restitution of the Products, which will be borne by the customer.