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Returns

To request a new return, please, click here:

Returns & Refunds
The right of return, as provided by law, is intended for the purchase of online articles on the website. The product has to be returned within 14 days, within which the customer must give notice by registered letter A/R to the address reported on the first page of the email.
The right of return is subject to the following conditions:

  • The law applies to single products purchased in their entirety;
  • the product/s purchased must be returned intact and in original packaging, complete in all its parts (including packaging and all accompanying documents);
  • delivery costs for returning the product are charged to the customer;
  • restitution is under the full responsibility of the customer.


If the right of return has been correctly completed, the website owner will refund the customer the full amount paid, inclusive of delivery costs, within thirty (30) calendar days of receipt of notice of return. The amount will be refunded after expenses for the Restitution of the Products, which will be borne by the customer.

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